Accessing your Overwatch x Rescue benefits is straightforward and begins with activating an SOS alert on your compatible device or sending us an SMS via a compatible satellite communications device. Once the alert is received, OxR’s 24/7 Crisis Response Center immediately assesses your situation, confirms your location, and coordinates rescue, medical, or security services as needed. Ensure your device is linked to your account and properly configured to transmit SOS alerts for uninterrupted access to benefits.

No, calling Overwatch x Rescue does not typically give the Crisis Response Center (CRC) team the information they need to properly handle your case during an emergency. The best way to activate your Overwatch x Rescue subscription benefits is by using one of the devices linked to your account to transmit an SOS alert (either through SMS or for certain devices using the SOS button) to Overwatch x Rescue ’s CRC. The SOS system is designed to provide location data and critical details to the CRC, enabling timely and precise assistance. For some benefits (e.g. mortal remains transport, visitation of family/friend, or wrongful detention), we understand a phone call may be the only method of contacting Overwatch x Rescue. In these cases, subscribers can call the CRC using the 24/7/365 emergency line listed in the Contact Us section of their OxR account dashboard.

Overwatch x Rescue’s Crisis Response Center engages you via the communication method supported by your device. For devices with two-way communication, such as SPOT X, Garmin inReach , and iPhone 14 or higher, personnel can provide real-time updates and instructions via two-way messaging capabilities. In some rare occurrences, Overwatch x Rescue team members may attempt to engage subscribers using voice calls, this typically occurs when a subscriber is unresponsive after sending an SOS alert and can prolong rescue & response times.

No, Overwatch x Rescue provides coverage for a wide range of outdoor activities, including hazardous summer and winter sports, like rock climbing and skiing. However, for certain high-risk sports, financial coverage may be limited to either search and rescue costs or medical evacuation costs. If bills for both are submitted, the service that occurred first would be covered. Activities undertaken for commercial or publicity purposes (e.g., social media stunts or financial gain) may also have restrictions.

Overwatch x Rescue offers additional protections that are exclusive to foreign travel, including benefits linked to political threats, natural disasters, terrorist incidents, or wrongful detention, among others. These services are specifically designed to address risks unique to travel abroad, ensuring peace of mind in unfamiliar environments. To get a full list of international travel constrained benefits, please refer to the terms and conditions.

Globally, Overwatch x Rescue offers robust support for emergencies, including search and rescue operations, medically necessary evacuation to the nearest hospital, and assistance during hazardous summer and winter sports incidents. These services are tailored to ensure adventurers receive prompt and effective help during crises.

Comprehensive information about limitations and exclusions is detailed in the terms and conditions provided upon enrollment in the Overwatch x Rescue Plan. A copy of the current terms and conditions can also be found here. For example, the terms and conditions includes exclusions for pre-existing medical conditions, certain high-risk activities, and travel to countries under government advisories. Subscribers should review this document to fully understand the scope of their coverage.

No, Overwatch x Rescue is not an insurance product. It is a fully funded emergency SOS subscription service that directly manages and pays for eligible benefits without requiring traditional claims or reimbursements. All subscribers need to do is submit their bills through their OxR account portal on the website, and Overwatch x Rescue will pay the approved bills directly.

No, the Overwatch x Rescue Plan eliminates the need for filing claims. Once you activate your SOS alert, OxR’s Crisis Response Center assesses your situation, coordinates the necessary response, and funds all eligible services. This streamlined process ensures you receive timely assistance without the administrative burden of traditional insurance claims. If subscribers receive a bill for costs associated with their rescue or response, all they need to do is submit them in their OxR account portal, and Overwatch x Rescue will pay them directly.

No, the Overwatch x Rescue Plan is a "first payer product”, meaning subscribers never pay deductibles or out-of-pocket expenses for covered emergencies. From search and rescue to medical evacuation or even the visit of a family member or friend should you become hospitalized during overseas travel. All bills should be submitted to Overwatch x Rescue and the costs will be handled directly by our team, making it a hassle-free solution for adventurers.

If you require evacuation due to an injury, Overwatch x Rescue arranges transportation for your dependent children back to your primary residence or another designated location such as the hospital the subscriber is being transported to. This ensures the dependent’s safety and minimizes disruptions during your medical emergency.

If your dependent children need to travel alone due to your medical evacuation, OxR arranges for a qualified attendant or escort to ensure their safety and well-being throughout the journey. This service is included at no additional cost, providing peace of mind during a stressful time.

No, Overwatch x Rescue benefits are available domestically and internationally even without subscribers experiencing bodily harm or bodily injury. It covers emergencies such as political threats, natural disasters, wrongful detention, disappearance of person, getting lost, or fear of impending danger (e.g., severe weather). If you find yourself in any qualifying crisis, you can activate your plan through your device, even if no physical injury has occurred.

Yes, Overwatch x Rescue ensures language barriers don’t hinder your access to emergency assistance. Their multilingual Crisis Response Center offers support in various languages, and interpreters are available to assist with communication during emergencies, whether it involves local responders or navigating medical or legal systems.

Yes, while most satellite connected devices offer basic SOS emergency escalation, Overwatch x Rescue adds significant value by providing end-to-end coordination of rescue, medical, and crisis response services. The plan ensures you’re not just signaling for help but receiving live expert guidance, minimizing and in many cases, eliminating the costs of a rescue, and gaining access to a global crisis response network with deep backgrounds in emergency medicine, security response, and search and rescue.

Travel insurance and Overwatch x Rescue serve different purposes. While travel insurance typically covers trip cancellations, medical expenses, and lost luggage, it often excludes search and rescue operations, high-risk activities, complex security crisis responses or emergencies in remote areas. OxR bridges these gaps, ensuring comprehensive protection during your hiking trip.

No, Overwatch x Rescue is a fully funded emergency SOS subscription service, not insurance. Meaning there are no monetary limits on covered benefits, deductibles, or traditional claims processes. Whether you require multiple Search & Rescue operations, a costly air medical evacuation or commercial flight home with a medical escort to your hospital of choice, OxR handles all expenses for eligible emergencies, ensuring peace of mind during emergencies.

Yes, Overwatch x Rescue welcomes subscribers worldwide and offers global coverage for emergencies, including search and rescue, medical evacuation, and crisis response services. However, some regional nuances may apply. For instance, device compatibility or certain local regulations may inhibit a subscriber’s ability to engage their benefits. Before purchasing, it’s recommended that you verify your country’s satellite communication / communicator laws and ensure your device is compatible with OxR’s subscription. This ensures seamless activation and access to all services, regardless of your location.

For Direct-to-Consumer subscribers, OxR is compatible with iPhone 14 or higher running iOS 18+ in the US and Canada, enabling SOS alert activation directly through your iPhone without additional hardware. Additionally, your Overwatch x Rescue subscription works with popular satellite communication devices like SPOT X, Garmin inReach Mini 2, Garmin inReach Messenger series, and Zoleo Global Satellite Communicators globally.

You can email our dedicated support team at info@wwfocus.com , which provides prompt responses to non-emergency inquiries. Please note that this is a non-emergency contact method and cannot be used to contact Overwatch x Rescue about an emergency that requires assistance.

The Overwatch x Rescue Plan provides comprehensive emergency assistance for adventurers and outdoor enthusiasts. The service includes coordination for search and rescue, medically necessary evacuations, and assistance during events such as natural disasters, political threats, and wrongful detention. Designed to work with satellite-enabled devices and iPhone 14 or higher, the plan also eliminates the financial burden of coordinated emergency responses, with OxR covering the costs allowing adventurers to explore with confidence.

Overwatch x Rescue is for anyone that lives, works or plays off grid. From casual hikers to extreme adventurers, the Overwatch x Rescue plan is for anyone seeking reliable emergency assistance and peace of mind during their journeys.

Overwatch x Rescue provides comprehensive coverage for the coordination of responses to emergencies and the financial costs these responses incur. This includes search and rescue operations with no monetary caps on eligible services, medically necessary evacuations, commercial flight home with a medical escort to your hospital of choice and crisis response to natural disasters, political threats, or wrongful detention. It also extends to hazardous sports like skiing and mountaineering, ensuring adventurers are protected during high-risk activities. In addition, family assistance benefits—such as dependent child transportation, transport escort services, and family visitation—offer extra support in case of hospitalization, ensuring subscribers are prepared for any crisis no matter where they roam.

No, activating your Overwatch x Rescue Plan does not involve any additional costs. Once subscribed, all covered services, such as search and rescue coordination, medical evacuation, and crisis response, are fully funded. This ensures a seamless process during emergencies, with no unexpected financial burdens.

While Overwatch x Rescue provides worldwide coverage, geographical limitations exist for countries that do not legally allow the use of satellite enabled communicators and areas under travel bans or advisories issued by the U.S. State Department or similar agencies as well as the Arctic and Antarctica. It’s important to review the plan’s terms and conditions to confirm coverage for your destination.

The Emergency SOS feature connects you to Overwatch x Rescue’s 24/7 Crisis Response Center (CRC) through your linked satellite-enabled devices. Upon registration we will email you with guides to get your compatible devices set up to send Emergency SOS alerts to the CRC. When activated, the device transmits your GPS location and emergency details to OxR’s CRC. The Crisis Response Center evaluates the situation, engages local responders, and coordinates the necessary assistance, such as search and rescue or medical evacuation. This system ensures immediate support tailored to the specifics of your emergency.

Overwatch x Rescue Plans are activated once a subscriber has purchased their plan on our website and completed the registration process including linking their devices and providing emergency contact information. Once your registration is complete, your plan is activated, and you can adventure knowing you are covered.

You can purchase the Overwatch x Rescue Plan directly from the Overwatch x Rescue website., providing immediate access to the Direct-to-Consumer (DTC) plan with exclusive benefits like Home Hospital of Choice repatriation and the ability to register up to three (3) different devices. Please note that plans purchased through device partner websites do not include these exclusive benefits.